Terms of Service

Last updated: [effective date]

These terms are an agreement between you (the lawyer or law practice using Ordana) and [Ordana legal entity name] (ABN [ABN]) (“Ordana”, “we”, “us”). They govern your use of the Ordana desktop application and related services.

1.These terms, and your agreement to them

By installing or using Ordana, you agree to these terms. If you are using Ordana for a law practice, you confirm you are authorised to accept these terms for that practice.

3.Your responsibilities as the lawyer

Because Ordana prepares material for you and you remain the professional in charge, you agree that:

• You will review and verify every fact Ordana extracts before it forms part of a finalised chronology, and you confirm each one yourself.
• A finalised chronology is produced only after you have confirmed every entry and signed off. Professional responsibility for the matter, and for anything you file or rely on, stays entirely with you.
• You are responsible for meeting your own professional, ethical, and court obligations when you use AI-assisted material — including any applicable court practice notes and rules on the use of generative AI and on the preparation of affidavits and evidence.
• You will use Ordana’s output as prepared source material, not as sworn or final evidence, and not as a replacement for your own legal research or judgment.

4.Your account and access

You need an account to use Ordana. Keep your login details secure and don’t share them. You’re responsible for activity under your account. Tell us promptly if you think your account has been compromised.

5.Licence to use Ordana

We grant you a limited, non-exclusive, non-transferable licence to install and use the Ordana application on the device(s) you use for your legal practice, for that practice’s own work, while these terms are in force and your account is in good standing.

You may not copy, resell, sub-licence, rent, reverse-engineer, or attempt to extract the source code of Ordana, except to the extent the law says we can’t stop you.

6.Who owns what

We own Ordana — the application, its design, and its underlying technology.

You own your material and your outputs — your matter files, your notes, your chronologies. Ordana does not claim any ownership of your client material or the chronologies you produce. (Because of how Ordana is built, your material stays on your machine anyway — see §10 and the Privacy Policy.)

7.Acceptable use

Use Ordana only for lawful work in your own legal practice. Don’t use it to break the law, to infringe anyone’s rights, or in any way that interferes with the service for others.

8.Fees, credits and payment

Ordana is pay-as-you-go, with no subscription. You top up a prepaid credit balance and draw it down as you use the product. You are never charged a recurring fee just to keep an account or a matter open.

Each matter is charged as a flat fee plus a usage charge. The usage charge is Ordana’s own usage-based charge for running your matter through the product — it is our charge for the service, not a pass-through of any third party’s costs. A minimum charge may apply per matter. Current prices, minimums, and any founding-member terms are shown to you before you use the product and in your account.

Your credits never expire. Money you’ve loaded stays available, whether you use Ordana this month or not.

Prices are in Australian dollars. [GST treatment — one line, Emily to confirm]

9.Refunds

• We don’t refund work already done. Once a matter has been processed, that’s a service delivered.
• We do refund unused credit in your balance — on request, or when you close your account. You only ever pay for work actually done, and money you haven’t used is always yours.
• If Ordana genuinely fails on our side, we may choose to re-run it for you or credit you back. We’ll always try to make it right, but that’s our decision, not something you’re entitled to demand.
• None of this affects your rights under the Australian Consumer Law. Where those rights apply, they apply, and nothing in these terms takes them away.

10.Your data and confidentiality

Ordana is built so your client material stays on your own machine. It is never stored on our servers. To build a chronology, material is sent from your machine to our AI provider for processing and the result comes back — but we never receive or keep it. Full detail, including how the AI processing works and what limited account data we do hold, is in our Privacy Policy.

Because you handle your clients’ information, you remain responsible for your own confidentiality, privilege, and privacy obligations to your clients. Ordana is the tool; you are the practitioner.

11.The activity log on your machine

Ordana keeps a private, running record of the actions you take in the app — a log that helps show your work if you ever need to. This log lives on your machine, not ours; we never receive it. It is built so that any change to it can be detected (tamper-evident), and it stays on your machine even if you uninstall the app.

12.App-health data

To keep Ordana working, the app automatically sends us a small amount of technical, depersonalised information — things like error codes, the app version, your operating system, timings, and usage counts. It never sends your documents, file names, matter names, client names, or any free text you’ve written. If a harder problem needs a fuller report, we ask you first, and you can see the report before it’s sent. You can view everything the app has sent, inside the app. Full detail is in the Privacy Policy.

13.What Ordana does and doesn’t promise about its output

Ordana is built to help you find and organise the facts in your material quickly and to make your verification fast and safe. It does not claim to find every fact, and it is never a substitute for your own review — which is exactly why your confirmation of each fact, and your sign-off, are built into the product.

We provide Ordana with reasonable care and skill. To the maximum extent the law allows, [Ordana legal entity name] is not liable for loss that arises from your use of, or reliance on, Ordana’s output beyond your own verification — because that verification and the professional judgment are yours.

Australian Consumer Law: our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits or excludes those guarantees. Where we are permitted to limit our liability, our total liability to you is limited to [liability cap — practitioner to set at sign-off].

14.Suspension and termination

You can stop using Ordana and close your account at any time; we’ll refund any unused credit (§9). We may suspend or end your access if you breach these terms or use Ordana unlawfully. If we end the service entirely, we’ll give you reasonable notice and refund unused credit. Your material stays on your machine throughout — closing your account doesn’t touch it.

15.Changes to these terms

We may update these terms from time to time. If we make a material change, we’ll let you know, and the version you accepted is recorded on your account. Continuing to use Ordana after a change means you accept the updated terms.

16.Governing law

These terms are governed by the laws of [Australian state/territory], and you and we submit to the courts of that place.

17.Contact us

Questions about these terms? Email us at [contact email].

[Ordana legal entity name], [ABN], [registered/business address].