Privacy Policy

Last updated: [effective date]

2.Who we are

This policy is provided by [Ordana legal entity name] (ABN [ABN]) (“Ordana”, “we”, “us”), the provider of the Ordana application. It applies to the personal information we handle about you, the lawyer using Ordana.

3.What we collect

We keep the information we need to give you an account, bill you, and support you — and no more:

• Your account details: your name, your login (email), and your billing details (handled by our payment provider — see §8).
• A record that you accepted our Terms: just that you accepted, the date, and which version. Not the document itself.
• Usage counts, for billing: how many matters you’ve opened and how much processing you’ve used, tied to your login. These are anonymous counts — no matter names, no client names, no content.
• App-health data: limited technical information to keep the app working (see §6).
• Optionally, if you choose to answer: how you heard about Ordana (for example, a colleague or a search). One tap to skip; entirely up to you.

On our website (the founding-seat waitlist): when you join our waitlist, we collect the name, email, and (if you choose) phone number you give us, and our server records the IP address and browser of the request — to contact you about your founding seat and to prevent abuse. Nothing else; you can ask us to delete it any time (§12, §14).

Cookies and tracking: our website uses no tracking cookies, no analytics, and no advertising pixels — consistent with everything else here.

4.What we do not collect

We never collect or store your client material — your matter files, matter names, client names, chronology content, or your private notes. None of it is sent to our servers or held by us. Because of how Ordana is built, we cannot see it.

5.How your matter material is processed (the AI step)

To build a chronology, Ordana sends the material you’re working on straight from your computer to our AI provider, Anthropic, for processing, and the result comes back to your computer. The material passes through for processing only — it is not stored by us at any point.

Because the app talks to Anthropic directly from your computer, your firm’s own IT team can confirm on the network that your material goes to the AI provider and never to us — this promise is checkable, not just stated.

Anthropic processes the material to generate your chronology. We are finalising a no-retention arrangement with Anthropic; until then, the material is handled under Anthropic’s standard data-processing terms, which you can review at anthropic.com. We never store it ourselves.

Anthropic processes this material in the United States, so this step involves your material being sent overseas for processing (see §9).

6.App-health data (diagnostics)

To keep Ordana reliable, the app automatically sends us a small amount of technical information: error codes, the app version, your operating system, timings, and usage counts. That’s it.

It never includes your documents, file names or paths, matter or client names, or any free text you’ve written. If a harder fault needs a fuller report, we ask you first — you tap to send, and you can read the report before it goes. And you can see every report the app has sent, right inside the app.

7.Your activity log stays with you

Ordana keeps a private record of your actions in the app to help you show your work. This log lives on your computer only — it is never sent to us, and it stays on your computer even if you uninstall Ordana. It’s built so that any change to it can be detected.

8.Who we share your information with

We don’t sell, rent, or mine your information, and we never use it for advertising. We share the limited account information we hold only with:

• Our AI provider (Anthropic) — to process the material you send to build a chronology (§5). This is the material passing through, not your stored client data, which never reaches us.
• Our payment provider ([payment processor — e.g. Stripe]) — to take payment and manage your billing securely.
• Where the law requires it — for example, a valid legal request. Because we don’t hold your client material, we have none to give.

9.Sending information overseas

The AI processing step (§5) involves your material being sent to Anthropic in the United States. [payment processor] may also process billing data outside Australia. By using Ordana you consent to this overseas processing for these purposes. We take reasonable steps to ensure your information is handled appropriately.

10.Your clients’ privacy is your responsibility

A note that matters: you hold and control your clients’ personal information — Ordana is a tool you operate on your own machine. Your obligations to your clients (confidentiality, privilege, privacy) remain yours. Ordana is built to help you keep that material private, but the professional responsibility for it stays with you.

11.How we keep it, and how long

We hold your account information securely and keep it while your account is active and for as long as the law requires afterwards. When you close your account, we delete or de-identify your account information, except anything we must keep by law (for example, tax and billing records). Your matter material isn’t part of this — it was always only ever on your machine.

12.Accessing and correcting your information

You can ask us for a copy of the account information we hold about you, and ask us to correct it if it’s wrong. Just email us (§14).

13.Children

Ordana is a professional tool for lawyers. It isn’t intended for, or directed at, children, and we don’t knowingly collect children’s personal information.

14.Questions or complaints

If you have a question about your privacy, or you think we’ve mishandled your information, email us at [contact / privacy email] and we’ll work to put it right. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

15.Changes to this policy

We may update this policy from time to time. If we make a material change, we’ll let you know, and we’ll always show the “last updated” date at the top.